My Pet Won't Go Into the Carrier — What To Do?
A carrier that a pet refuses is usually a sizing problem, a ventilation problem, or a first-time problem — in that order. First, check the size. Measure the pet sitting and lying down, then compare with the carrier's size in centimetres on the product page — not with the litre figure alone. A carrier that is too small makes the pet feel trapped; too big, and the pet slides around on the move. Our carrier backpacks list both size and capacity, for example HXB1001 at 30x34.5x41 cm / 42.4L and HXB1003 at 43x24x34 cm / 35L. Second, check airflow. Carriers with mesh sides and a roll-up skylight, like the HXB1001, let the pet see out and breathe. If the pet pants or scratches at a closed carrier, more ventilation usually helps more than a bigger bag. Third, let the pet get used to it at home first: leave the carrier open with a familiar bed pad inside — the removable washable base pad in HXB1001 and HXB1002 is made for this — and let the pet walk in and out for a few days before the first trip. Short trips first, longer ones later. And one safety note: use the built-in anti-escape buckle. It is there on the HXB1001 and HXB2001 for a reason — a pet that bolts from an open carrier is the accident this buckle prevents.